This policy explains responsible WhatsApp communication practices for businesses using RevGrow.
RevGrow is designed to help businesses manage and automate customer communication responsibly. Businesses using RevGrow are responsible for ensuring that their WhatsApp messages are relevant, lawful, and appropriate for their customers.
Businesses must obtain appropriate consent before sending promotional, transactional, or automated WhatsApp communications. RevGrow should not be used to contact individuals who have not provided a valid basis for receiving messages.
Customers must have a clear and practical way to stop receiving messages. Businesses should promptly respect requests such as “STOP,” unsubscribe requests, or other communication preferences.
RevGrow must not be used for spam, bulk unsolicited messaging, misleading promotions, harassment, or other abusive communication practices. Businesses are responsible for maintaining appropriate messaging practices.
Businesses using RevGrow should clearly identify themselves when communicating with customers. Messages should not impersonate another person, company, or organization or contain misleading information.
Businesses remain responsible for protecting customer information processed through WhatsApp and RevGrow. Personal information should be collected, used, stored, and shared only for legitimate and disclosed purposes.
Automation should improve customer service rather than create misleading or unwanted interactions. Businesses should configure automated responses carefully and provide appropriate options for customers to reach a human representative when required.
Use of RevGrow with WhatsApp must comply with applicable WhatsApp, Meta and other platform requirements. Businesses are responsible for ensuring that their messaging activities, content and use of WhatsApp features remain compliant with those requirements.
RevGrow must not be used for fraud, phishing, illegal activities, deceptive practices, abusive content, unauthorised data collection or other activities that may harm customers or violate applicable laws or platform policies.
RevGrow provides communication and automation technology, but each business is responsible for its own messages, customer relationships, consent practices and legal compliance. RevGrow may restrict or suspend usage where activities appear to violate this policy, applicable law or relevant platform requirements.
Contact RevGrow through our official support channel.